Flight Pass allows you to conveniently pre-purchase a number of flights at an agreed low price and enjoy the privilege of booking flights later as per your need. The more credits you buy, the cheaper it gets.
•	Customize Flight Pass to best suit your needs. Choose your desired number of flights, destinations to fly to, travel period, users who can book and fly, etc.
•	No hidden black-out dates or other restrictions or fees. Book any flight until the last seat is available subject to advance booking limit (days before departure you must book) and your Flight Pass terms and conditions.
•	Pay only 20% upfront and rest later with easy installments.
•	Your pre-set low fare is always guaranteed. No additional fare or surcharges to pay.
•	Pool and share your Flight Pass with friends, family or colleagues.
•	A great travel solution for both leisure and business travel.
Fly more, pay less and save time and effort in flight planning and booking.

•	Fly More, Pay Less - Save up to 50% on flight costs. No need to worry about fare increase as your low fare is locked-in.
•	Personalized for you - Customize your favorite destinations, number of flights, number of passengers, travel period, etc. to best suit your needs.
•	Pay only 20% and rest later - Just pay 20% upfront and rest later in easy installments.
•	Book last available seat - Enjoy the luxury to book any flight till the last available seat.
•	Pool and Share - Share your flight pass with friends, family or colleagues.
•	Ultimate peace of mind in trip planning and booking - Save time, energy, effort and stress of searching flight deals. Book any available flight at any time as per your Flight Pass!
•	More vacations, more family trips, more savings - Cheapest, yet most convenient way to travel more and more for fun or pleasure.
•	Most cost efficient way for business travel - Book flights at last minute, manage travel online, share flight pass across all employees and earn maximum savings.

Flight Pass can save a lot of time, energy, effort and stress that is normally associated with flight search and booking. Neither you need to search different Internet websites, nor you have to predict whether the fare will go up or down or when is the right time to purchase. Eliminate the stress associated with trip planning especially when you are not getting the deal you want. All of these hassles and issues evaporate once you buy a Flight Pass. A perfect "peace of mind" in trip planning and flight booking.

Flight Pass allows you to customize any of the parameters to suit all of your unique travel needs. Flight Pass suits the requirements of both leisure/family travel and business travel. The parameters that can be customized are given below:
•	Destinations/Travel Zone - Add one or multiple destinations you want to fly to.
•	Number of flights - Choose 4 or more number of flights. The more flights you add, the cheaper it gets. A round-trip booking for one passenger requires 2 flights (or flight credits).
•	Travel Period - The eligible period for flight departure. Anywhere from 1 month to 1 year (or sometimes 2 years). Shorter the travel period, lower the price.
•	Cabin class - All cabins offered on the airline (typically Economy and Business).
•	Passengers - Number of maximum passenger names that can be added to the Flight Pass to book and fly. Number of passenger names can be one or more depending upon the number of flights in the pass. The fewer the passenger names, the lower the price.
•	Advance booking - Minimum days before travel when you must book your flight. It can between 1 hour to 1 year before departure. Earlier the advance booking, the cheaper the price. So, a 180 days limit is cheaper than a 1 day limit.
There are some additional customization features available for some airlines. The price of the Flight Pass depends upon the pass features you select. So, it's in your hands to create the cheapest flight pass and earn maximum travel savings! The range and type of parameters may vary based on airline and destinations.

To get the lowest price, customize your Flight Pass as suggested below:
•	Maximize the number of flights - The more flights you add to your Flight Pass, the cheaper it gets. Try to combine your needs with your your friends, family or colleagues and buy a Flight Pass jointly with higher number of flights and share with each other.
•	Choose earliest advance booking - The earlier you book, the cheaper the fare. Pick the earliest advance booking as per your requirement to minimize your flight fare.
•	Choose earliest advance booking - The earlier you book, the cheaper the fare. Pick the earliest advance booking as per your requirement to minimize your flight fare.
•	Travel Zone - Pick only those destinations where you want to travel.
•	Minimize your Travel Period - The shorter the travel period, the cheaper the price.
•	Minimize the number of Passengers - The fewer the number of passengers, the cheaper the price.
The exact parameters and their values may vary across searched Flight Passes.

•	Flight Pass allows you to add multiple Passengers to your Flight Pass. Each of the included passenger can book flight and fly. The fewer the number of passengers, the lower the price.
•	You can add your family, friends, colleagues or other acquaitances subject to maximum number of passenger limit.
•	In general, you may add between 1 and 400 passengers to your Flight Pass depending upon routes and number of passengers in your Flight Pass. The maximum number of passenger limit varies across routes. The number of passengers is also proportional to the number of flights in your Flight Pass. So, more the number of flights, more passengers you can add.
•	Deadline to add passenger names - The first name must be added at the time of pass purchase. The remaining names can be added later before the flight is booked until you have reached the maximum number of passengers chosen. Sometimes, there is a limitation to add all remaining passenger names within a defined time limit after the pass purchase and if such a restriction applies, it would be specified at the time of pass purchase.
•	Any one or more can fly - Each adult passenger can travel alone or along with one or more of the other enlisted passengers on any trip. For infants, you will need to purchase a separate ticket at the time of flight booking. You have full flexibility in terms of flight distribution among the added passenger names. There are no restrictions on maximum or minimum number of bookings for each enlisted passenger name.
•	Adding passenger details and identification document - The following details are required for each passenger: name, email, gender, date of birth, phone number, and sometimes even an identification document like a passport or driver's license or national ID card etc. If a child (below 18 years) does not have a valid identification proof, then the identification document for the parent/guardian may be provided. The number of passengers offered may vary across routes.
•	Increasing your passenger count after the pass purchase - In some cases, depending upon the rules, Flight Pass may also allow you to increase the maximum number of passengers by paying a nominal fee. If it's applicable for your flight pass, you can do so in the Manage My Pass section online.
•	Replace Passenger Names after addition - In some cases, flight pass rules may allow you to also replace an enlisted passenger name with a new name by paying a nominal fee. If it's applicable for your flight pass, you can do so in the Manage My Pass section online.
•	Unaccompanied minors are normally not allowed.
•	Flight Pass features may vary by route and will be governed by the conditions of the purchased Flight Pass.

Flight Pass offers all the standard amenities and facilities as included with the airline service. All the services are clearly mentioned in the Flight Pass Option rules that you can review before purchase.

Travel Zone defines the set of destinations included in your Flight Pass. You can select any number of destinations you want. To do so, you can either select a pre-configured Travel Zone that contains all of your desired destinations. Or you could create a custom Travel zone by adding destinations. A travel zone may be for a few cities or even several countries or even all the routes flown. It can also be a Global Travel Zone covering all worldwide network of that airline. Typically, a travel zone allows travel on all airline operated flights both ways (to and fro) between a hub city of that airline and a set of selected destinations.
•	You can select more destinations to keep more flexibility in your travel plans. However, to save more, you should try to select only your required destinations.
•	Some Travel Zones may allow you to book one-way tickets, while others may allow you to book round trip only.
•	Some Travel Zones may allow you to book ONLY one-way tickets from one city to another (and not allow the reverse direction ticket). This is normally done to offer more savings to travelers, as sometimes prices of one direction flights are much more cheaper than the reverse direction.
*Flight Pass features, change rules and fees may vary across routes.

This refers to the total number of passengers who can book and fly using the Flight Pass. The fewer passengers you add to your Flight Pass, the more savings you enjoy.

After purchasing your Flight Pass, you have the flexibility to increase the Number of Passengers via the 'Manage My Pass' section on our website.

Number of Flights or Flights (in short) refers to the total number of flights that can be booked with your Flight Pass by all enlisted passengers. Two flights are needed for one passenger to fly a round-trip between two selected destinations. One flight is needed for one passenger to fly a one-way flight between two selected destinations. The more flights you buy, the cheaper is the cost per flight. For example, cost per flight is cheaper for a Flight Pass with 20 flights than with 10 flights.

Travel Period defines the time period during which you can travel by using your Flight Pass. You can book flights departing during your Travel Period. Travel Period can be anywhere from 1 month to up to 12 months. You can select your desired Travel Period at the time of Flight Pass purchase. You may also extend your travel period after Flight Pass purchase for a nominal fee. To do so, visit the Manage My Pass section in your Flight Pass account.

Advance booking (limit) refers to the minimum number of days prior to departure when the flight must be booked using Flight Pass. Advance Booking can be anywhere from 4 hours prior to up to 180 days before departure. You can customize the advance booking as per your travel needs.
•	Example, a 1 day Advance Booking means you must book your flight at least 1 day before intended flight departure.
•	Earlier the limit, the cheaper the price. So, a 180 day limit is cheaper than a 1 day limit.
•	You may select your Advance Booking limit based on how early or late you wish to make your flight booking. For instance, if you normally book your flights 7 days before travel, then choose the "7 day" Advance Booking.
•	However, if you can book early, then we suggest you choose the earliest possible Advance Booking limit for you to earn maximum savings. You may choose the 30 day, 90 day or even 180 Day Advance Booking limit to get more savings.
Example
•	Mary purchased a Flight Pass
•	Her Advance Booking limit - 7 Days before travel
•	She wants to travel on - April 15th
•	She can book flight on or before - April 8th

Well, we offer you a huge number of different Flight Passes to choose from. So, every traveler can get the Flight Pass of his or her choice. We also make it very simple for you to search the right Flight Pass for you. With only a few clicks, you can find the Flight Pass that's right for you.

Yes, in general, the Flight Pass allows you to book any flight that is available on the airline website. In fact, Flight Pass gives you the ability to book any available flight till the last available seat. There are no blackout dates and no restrictions on fare/booking classes. However, the conditions may vary across airlines and destinations.

Yes, you can buy all Optiontown products on flights booked with Flight Pass. This includes Upgrade, Empty Seat, Preferred Seat, Flexibility Reward and all of the other options.

No, the Flight Pass is non-transferrable. However, you can choose to have 2 or more number of passengers added in your Flight Pass and then share it with friends, family and colleagues. You may also include additional new passengers to your Flight Pass even after you have purchased the Flight Pass. To do so, increase Number of Passengers for your Flight Pass in the section called 'Manage My Flight Pass'. To reach this section, login to your Flight Pass account, and click on "Manage My Flight Pass" section on the left menu to continue. Change fees apply.

No, currently, the Codeshare flights are not included. Only the airline operated flights are included in the Flight Pass. In near future, we plan to include code share flights also.

No. Flight Pass has no hidden restrictions, no hidden fees. In fact, Flight Pass gives you the ability to book any available flight till the last available seat subject to advance booking limit and your Flight Pass terms. There are no hidden blackout dates and no hidden restrictions on fare/booking classes. So, as long as a flight is available on the airline website, you can also book that flight with your Flight Pass. .

Also, you will not be charged any surcharge or additional fees for holiday periods or any other peak travel periods. Even if the market fare of a flight goes up, you will only pay the pre-agreed Low Fare with your Flight Pass. The only limiting factors are your pre-selected features in your Flight Pass, i.e., travel period (flights departing within your travel period), advance booking limit ( book at least few days before travel) and travel flexibility. .

Now, you can book even the last available seat on the flight without any hassle or fear of overpayment. Flight Pass gives you the freedom and choice to book the flights at your convenience and as per your selected rules. It's the ultimate peace of mind in travel planning and booking.

No additional amount needs to be paid for the flight fare. However, any additional service requests, like advance seat selections, additional baggage etc. might be chargeable and are to be paid extra as per the normal airline policy.

The flight pass includes the ticket fare, fees and taxes for all the flights included in the Flight Pass. Once you have purchased a Flight Pass, you will not need to pay any additional amount later for the flight. *Flight Pass features, change rules and fees may vary across airlines.

You can add as many destinations to your Flight Pass as your want. To do so, you need to select the appropriate Travel Zone that covers all the destinations you want to fly to. You can also create a bespoke travel zone by choosing each route.

Earlier the advance booking, cheaper the price. So, a 180 days limit is cheaper than a 1 day limit. If you can book early, then we suggest you to choose the earliest possible Advance Booking for you to earn maximum savings.

•	Visit www.optiontown.com and select the Flight Pass Option tab. In the Book Flights section, enter your username and password to login to your account.
•	Choose the flight pass you want to use to book flights.
•	Input flight search criteria and click search.
•	Select your desired flight from the search results.
•	Add Users and review your flight selection.
•	Pay your installment if your Flight Pass was purchased with an installment plan.
•	Submit your booking.
•	Receive your booking confirmation email as per the specification in your Flight Pass.

In some cases you are allowed to prepone your Travel Period start date online. You may do so in the Manage My Flight Pass section in your account. If its not available or if you have questions, please submit your request online in Help & Contact section.

Yes, you can book a flight outside the parameters of purchased Flight Pass by upgrading any of the following parameters for just a single booking.
•	Upgrade to a lower Advance Booking and book flights closer to departure date - You may choose an earlier advance booking for a single flight booking. For example, if your Flight Pass has an advance booking of 14 days, but you may still choose to book a flight that departs 7 days later by paying the applicable fare difference and fees.
•	Upgrade to remove Blackout-Date restriction and book a flight on a peak date - If your purchased Flight Pass has any blackout date restrictions, you may choose to still book a flight departing on a black-out date by paying applicable fare difference and fees.
•	Upgrade to a more premium Fare Type for more higher seat availability and other benefits - You may choose to upgrade to a more premium Fare Type at the time of booking the flight with your Flight Pass by paying applicable fare difference and fees.
Please note that when you upgrade your Flight Pass only for a single booking, then the upgraded parameters only apply to that specific flight booking only. The rest of your flight bookings will continue to be governed as per the purchased Flight Pass rules.

To upgrade your Flight Pass for a single flight booking, follow the steps below:
•	Login to your Optiontown account and choose the Flight Pass you wish to redeem to make a flight booking.
•	Click "Book Flight" and on the flight search parameters page, choose the departure date you wish to depart.
•	To Upgrade to a lower advance booking and book flight closer to departure date - Simply select your desired departure date from calendar. The dates shown in ORANGE color are dates that are outside your advance booking. If your selected departure date is orange color, that means this date is a premium date with a lower advance booking.
•	Upgrade to remove Blackout-Date restriction and book a flight on a peak date - If your purchased Flight Pass has any blackout date restrictions, then the restricted peak dates will be shown in orange color, and you may select any orange color date (to upgrade to a peak travel date departure).
•	Enter other flight search parameters (as usual) and click the search button.
•	The system will then display the available flights to you and applicable upgrade amount will be displayed for each available flight.
•	Select your desired flight and continue to the next step to make the payment and confirm your flight.
•	Your booking will be confirmed on your desired date and you will be charged the applicable amount.
•	In future, if you wish to change your flight departure date, then you will have the privilege to choose the new flight as per the upgraded parameter value and you will not have to pay anything extra as long as you choose the new departure flight as per the upgraded Flight Pass parameter for this booking.
Please note that when you upgrade your Flight Pass only for a single booking, then the upgraded parameters only apply to that specific flight booking only. The rest of your flight bookings will continue to be governed as per the purchased Flight Pass rules.

Please contact Optiontown via Help & Contact section.

No, you can only book flights departing within your selected Travel Period. However, you can choose to extend your Travel Period through Manage My Flight Pass. Click on "Book Flight / Redeem" tab to continue. Change fees apply.

Please note that your unused flights will expire if you do not extend your Travel Period before it expires. You can extend your Travel Period through Manage My Flight Pass. Click on "Book Flight / Redeem" tab to continue. Change fees apply.

Yes, you can change or cancel your booking subject to the terms of your purchased Flight Pass. Most of the Flight Passes do allow you to change your flight or cancel your booking, howevere, there may be a few that do not. At that time of Flight Pass purchase, you can actually select the option that allows booking changes/cancellations. In the event you have purchased a Flight Pass that does not allow for flight change or cancellation, you may use the Manage My Flight Pass feature to upgrade your pass to get this flexibility.

Yes. It's quite easy to change Flight Pass features after purchase. You can do it online. Log in with your Flight pass credentials and visit Manage My Flight Pass section to change your Flight Pass. Change fees apply.

You may change any of the following features of your Flight Pass

• Extend Travel Period Duration
• Postpone Travel Period
• Prepone Travel Period
• Buy More Flights
• Change Travel Zone (to add more or replace routes)
• Increase Number of Passengers
• Reduce Advance Booking
• Reduce Travel Date Restrictions
• Upgrade Fare Type
• Upgrade Cabin (from Economy to Premium Economy or Business)
• Upgrade Booking Class Availability
• Upgrade Trip Type

The features available for Manage My Flight Pass may vary across different routes.

Flight Pass makes booking a hassle free process. Flight Pass holders can save a lot of time, energy, effort and stress that is normally associated with flight search and booking. Neither you need to search different Internet websites, nor you have to predict whether the fare will go up or down or when is the right time to purchase. With Flight Pass, you eliminate the stress associated with trip planning especially when you are not getting the deal you want. All of these hassles and issues evaporate once you buy a Flight Pass. Flight Pass offers a a perfect "peace of mind" in trip planning and flight booking.

We help our customers at every step of the Flight Pass booking process. You can feel free to contact us if you have any questions or concerns regarding any aspect of your flight travel. In case, while answering your queries, if we need to contact the operating airline, we will manage that as well to get you a satisfactory and fast response.

You can pay via credit card, debit card or bank transfer. We accept Visa, MasterCard and American Express for credit, and Visa and MasterCard for debit transaction.

Yes, you can. To pay in cash, choose Bank Transfer as the payment mode at the time of Flight Pass purchase. You will receive an email with details of the bank account in which you can deposit the cash payment. Kindly note that your Flight Pass will be active only after the payment has been received by Optiontown.

Yes, you can. To pay via Wire Transfer or Bank Transfer, choose Bank Transfer as the payment mode at the time of Flight Pass purchase. You will receive an email with details of the bank account where you can send in your payment. Kindly note that your Flight Pass will be active only after the payment has been received by Optiontown.

Yes, you can choose to pay with a Flexible Payment plan. Generally, you will only need to pay a small downpayment (as low as 20%) and can pay the rest later in easy installments. You may also customize the flexible payment plan according to your need, like, choose the number of installment payments or the installment amount.

Yes, you have freedom to customize the flexible payment plan. For example, you can choose how much you want to pay upfront, how many installments or the installment amount.

We are happy to assist with your questions. You may reach us via Help & Contact for any more questions.

Upgrade Travel Option (or UTo) allows you to upgrade to {cabin_3} and {cabin_4} and enjoy the luxurious comforts and privileges for a fraction of the regular price (up to 75% less). With UTo upgrade, you get all the premium class services, including the luxurious flatbed or comfortable reclining seats, gourmet meals & drinks, exquisite business hospitality, extra baggage allowance, access to the airport lounge, priority check-in & boarding, priority baggage reclaim, additional frequent flyer miles, faster security checks etc. Move up to a life of luxury!
The UTo benefits may differ based on airline and/or flights. For exact benefits and/or conditions for your airline, please check the UTo Rules of the respective airline at the time of UTo Sign-up.
How does it work?

• If you have a flight booked with one of our airline partners, you can sign up for UTo for a chance to upgrade to Business or First for up to 75% less.
• You will be notified via email about your upgrade status usually 1 to 3 days but no later than 4 hours before the flight departure. If not upgraded, the upgrade price will be refunded to you within five days after the flight departure.

Upgrade Travel Option allows you to upgrade to Business or First class for a very nominal price offering up to a 75% discount off the regular price differential between your ticket and the premium cabin.With UTo upgrade you get all the premium class services, including the luxurious FlatBed or comfortable reclining seats, gourmet meals & drinks, exquisite business hospitality, extra baggage allowance, access to the airport lounge, priority check-in & boarding, priority baggage reclaim, additional frequent flyer miles, faster security checks etc. If you are not upgraded, the Upgrade price paid for your upcabin will be refunded automatically to you within 5 days after the flight departure.

You can signup for an upgrade to all classes of travel offered by your airline. For example, you can upgrade from Economy to Business, Economy to First and Business to First class. If your airline also offers Premium Economy, then you can also upgrade from Economy to Premium Economy and Premium Economy to Business or First.

Yes. To upgrade only some of the passengers in your booking, submit your request online on www.optiontown.com in the Help & Contact section. If we don't receive such a request from you, as a general rule, all the passengers in the booking are upgraded together.

Yes. To do so, first sign up online for Upgrade Travel Option (UTo) on all of your bookings and then submit your request online on www.optiontown.com in the Help & Contact section to associate all your bookings together. As per your request, we will process all of your bookings together so that that either all of them will be upgraded together or none.

Yes, you do get the frequent flyer miles or points for your upgraded class. However, this may vary with different airlines. To know more, check the UTo rules for your airline.

Yes, you do get the baggage allowance for your upgraded class. However, this may vary with different airlines. To know more, check the UTo rules for your airline.

The lounge access is included in Upgrade Travel Option (UTo) for some airlines. To know more, check the UTo rules for your airline.

Tips to maximize your chances to get an upgrade - Availability of Upgrade Travel Option (UTo) is limited. So, signup for UTo soon after purchasing your ticket. - The more frequently you sign-up, the higher are your chances to get an upgrade. - If available on your flight, select upgrade options for all premium cabins.

The availability of Upgrade Travel Option is dynamic and changes with time. Therefore, we recommend you to sign up for UTo soon after purchasing your ticket. If UTo is still unavailable on your flight, we recommend you to check again later as availability changes with time. You may also send us a request online on www.optiontown.com in the Help & Contact section for further assistance.

No. You cannot cancel the UTo Sign-up. However, if you are not upgraded, the upgrade price for that flight will be refunded to you within 5 days of your flight departure.

The Sign-up price is a small non-refundable fee (say USD 1 - 3) for the Upgrade Travel Option (Uto) Sign-up. However, the Sign-up price may not apply in all cases. When applicable, the Sign-up price is displayed at the time of Sign-up.

Flight Change BEFORE you are upgraded - If you change your flight before you are upgraded, you can move your UTo Sign-up to the new flight for a nominal fee. To do so, visit the Manage My Option link when you view your booking on www.optiontown.com . If you choose not to move your UTo Sign-up to the new flight, you will not be upgraded and the upgrade price will be refunded back to you. However, please note that flight change charge is non-refundable.

Flight Change AFTER you are upgraded - if you change your flight after you have been upgraded, you can move your UTo Sign-up to the new flight for a nominal fee. However, this does not guarantee an upgrade on the new flight and in case you are not upgraded, any additional upgrade price paid for the new flight will be refunded. However, if you choose not to move your UTo Sign-up to the new flight, or if you are not upgraded on the new flight, then the upgrade price paid for the older flight will not be refunded as you were already upgraded on the older flight.

If you cancel your flight before you are upgraded, your upgrade price will be refunded to you within 5 days of flight departure. However, if you cancel your flight after you are upgraded, your upgrade price will not be refunded.

If the airline changes your flight (either before or after you are upgraded), you can move your option to the new flight free of charge. If you are not upgraded on the new flight, your upgrade price will be refunded back to you .

If the airline cancels your flight (either before or after empty seat assignment), your upgrade price will be refunded to you.

You can pay via credit card, debit card or PayPal. We hope to add additional payment mechanisms in near future.

Yes. You can pay with the same credit card that you used to buy your ticket. Or you may use any other form of payment supported on our website. Even if you are using the same credit card, you are still required to re-enter your credit card details during the sign-up process for security purposes.

We support all the credit cards supported by Visa and Master Card on all the country editions of our website. In some countries, American Express and Discover Cards are also supported.

No, you cannot pay with your frequent flyer miles or points. However, you may pay via credit card, debit card or Paypal.

Currently, we accept payments in US Dollars (USD), British Pounds (GBP), Euro (EUR), Australian Dollars (AUD), New Zealand Dollars (NZD) , Indian Rupees (INR) , Japanese Yen (JPY) and Korean Wong (KRW) . Select the appropriate country edition to pay in its currency. You may use credit cards issued by Visa or Master Card for all currencies. The American Express cards can be used to make payments in US Dollars (USD) and a few other currencies. The Discover cards can be used to pay only in US Dollars. To pay in INR, you may also use debit cards issued in India by Visa or Master Card.

Steps to get an upgrade (UTo Sign-up)

• Visit www.optiontown.com and select the Upgrade Travel Option (UTo) tab.
• Enter your booking details (airline, PNR or booking reference, passenger last name and email) to retrieve your booking. If you don't have your PNR handy, use the 'Advance Search' to retrieve your booking with your flight details.
• Select upgrade options for desired flights.
• Review and make the payment to complete your Upgrade Travel Option (UTo) Sign-up.
• You will be notified via email about your upgrade status usually one to three days but no later than four hours before the flight departure. If not upgraded, the upgrade price will be refunded to you within five days after the flight departure.

No, there is no limit to the number of times you can sign-up for UTo. In fact, the more you Sign-up, the higher are your chances to get an Upgrade.

Yes, usually, the UTo is valid for bookings with a maximum of 9 passengers. However, this may vary based on the airline. In case, you have more passengers in your booking than the maximum limit, you may contact your airline to split your booking. You may also submit your request online on our website in the Help & Contact section for further assistance.

No. The UTo is only valid on flights operated by our airline partners.

No. You can get Upgrade Travel Option (UTo) only on www.optiontown.com. The UTo is not available through any travel agent or any other source.

You can sign-up for Upgrade Travel Option (UTo) only on www.optiontown.com. However, the website of our airline partners have a weblink for UTo. If you click that link, you will be directed to the Optiontown website to complete your UTo Sign-up.

No. You cannot transfer your UTo Sign-up to another booking. However, in case your booking has been split by the airline into two or more bookings, you can transfer your UTo Sign-up to either of those PNRs.

Optiontown Confirmation Number (OCN) is a unique reference number provided to you at the time of your sign-up for any product on Optiontown. It remains the same all different products purchased on the same flight booking, so it's very easy AND convenient TO use. You may also use your Optiontown Confirmation TO retrieve AND VIEW your bookings ON Optiontown.

Your upgrade decision will be notified to you via email normally 1 to 3 days before but no later than 4 hours before the flight departure. Alternatively, you may also check the upgrade status online on Optiontown.com or with the check-in staff at the airport. We recommend you to check your emails regularly. You may also contact us via phone or email us at customercare@optiontown.com to know your upgrade status.

Your upgrade decision will be notified to you via email normally 1 to 3 days before but no later than 4 hours before the flight departure. Alternatively, you may also check the upgrade status online on www.optiontown.com or with the check-in staff at the airport. We recommend you to check your emails regularly. You may also contact us via phone or email us at customercare@optiontown.com to know your upgrade status.

In case, for some reason, you do not receive any notification for your upgrade, you may check your upgrade status online on www.optiontown.com or with the check-in staff at the airport. We recommend you to check your emails regularly. For any questions, you may either call us at our customer care number at any time or email us at customercare@optiontown.com

The Upgrade Travel Option does not guarantee an upgrade. The upgrade decision is subject to seat availability, the time when you signed-up for UTo, and many other factors. However, we recommend you to sign-up for UTo on your future trips to maximize your chance of an upgrade. If you are not upgraded, your upgrade price will be refunded automatically within 5 days after the flight departure.

No, currently we do not send any notifications by SMS.You can get your notification via email only. Alternatively, you also check online on www.optiontown.com or contact us via phone or email at customercare@optiontown.com

OptionPass is a FREE and SMART shopping pass to earn huge savings on your daily needs like food, clothing, grocery, electronic goods, home goods, medicine, petrol/diesel, flights, hotels etc. OptionPass is absolutely FREE for you.

How does OptionPass work?

• Buy an OptionPass - Agree to spend a fixed amount over a period of one year for purchases from your favourite seller, and in return, receive an instant FREE bonus amount in your OptionPass (up to 75% extra).
• Shopping with OptionPass - Shop at any of the stores or outlets enlisted in your OptionPass. Redeem the bill amount from your OptionPass to pay your shopping bill.

Example - Buy an OptionPass for McDonalds and agree to spend Rs 2000. Receive an instant FREE BONUS amount of Rs 500 (25% extra) in your OptionPass. Enjoy food worth Rs 2500 with OptionPass at McDonald outlets for over one year.

With OptionPass, you always GET MORE than what you PAY for.

The unique features of OptionPass are as follows:

• Best Deals. Cheapest Price - Earn maximum savings in exchange for your commitment to spend a fixed amount on your favorite providers via OptionPass.
• NO hidden restrictions or fees - There are no hidden restrictions or fees. Use your OptionPass anytime for shopping as per your need.
• Multi-purpose - You can use OptionPass to save on all of your shopping needs including food, clothing, home goods, grocery, travel, medicine, jewellery etc. Share your OptionPass with your family, friends or colleagues. Earn discounts and pay your shopping bills with OptionPass.
• Enhance your shopping experience - Faster, easier and smoother. OptionPass holders get immediate recognition and earn rewards at our partner stores. OptionPass is digital and attached to your cellphone number. Never let the mistake of forgetting your wallet at home spoil your shopping. Truly, a smart and simplified way of shopping.
• Pay only 20% now and rest later - Just pay a minimum upfront amount as low as 20% of the total spending amount. And the rest later when you wish to redeem your Pass. You may also choose to pay the complete amount upfront to earn even more free bonus.

Available Value refers to the total redeemable value of the OptionPass, or in other words, the total worth of products & services that can be purchased via OptionPass. It's equal to the sum of the amount paid by you and the unlocked FREE Bonus amount added to your OptionPass minus the Used Value.

Used Value refers to the total value that has been redeemed to purchase products and services via OptionPass.

When you buy an OptionPass for a defined spending amount, automatically an instant FREE BONUS amount is added to your OptionPass. So, you earn your savings (FREE BONUS amount) right at the time of buying your OptionPass.

Now, you can simply visit any store listed in your OptionPass and select what you want to buy. Redeem your OptionPass to pay your shopping bill.

OptionPass offers you savings and ease of shopping that are unmatched! OptionPass is very efficient effective. It enables you to save money that no other product can.

• OptionPass can be personalized - choose Brand / Seller, Location, Budget Amount and Users.
• OptionPass offers guaranteed savings over a long period of time and in a flexible way with no restrictions, as opposed to discount coupons that are single use and have limited applicability and availability and have several restrictions attached.
• OptionPass is available anytime you want to buy unlike discount coupons which are hard to find and not available at all times.
• OptionPass enables you to enjoy a better customer service.
• OptionPass enables group sharing unlike credit cards or discount coupons.
• OptionPass can be topped up or managed (extend validity, add more value, add/update users).
• OptionPass is digital, so no need to carry physical cards or unnecessarily stuff your wallets!

It is quite easy and convenient to make changes to your OptionPass. Simply visit Manage My Pass section online and make any of the following changes as per your shopping needs with a nominal fee:

• Value Top-up Value - You can easily top-up (or add) more value to your OptionPass and thus earn even more FREE BONUS amount.
• Extend OptionPass Validity - If you are not able to spend all the amount in your designated time period, you can simply extend the validity of your OptionPass
• Increase Users - Add more users to your OptionPass at any time

No, once you have bought OptionPass you don't need to pay any additional service charge. However, please note that in some cases, the taxes and government fees are not included in the OptionPass and need to be paid separately at the time of buying products with your OptionPass.

OptionPass is very secure as all transactions are secured with encryption.

OptionPass is non-transferable. You cannot transfer it to anyone else. However, you can add more users for your OptionPass. Visit Manage My Pass section if you want to make changes to your OptionPass.

Yes, OptionPass can be a wonderful gift for your loved ones or acquaintances. It's quite easy to do so. Just add the gift recipient as an eligible user of the OptionPass.

Please feel free to contact our 24x7 Guest Support center for any queries related to your OptionPass.

Email - customercare@optiontown.com

Phone Number - (+91) 99999 89010

Log into your Optiontown account and visit the My Pass section to know all the details for your OptionPass. Optiontown also sends messages for all your transactions and online updates.

You can check your OptionPass balance by either logging to your online OptionPass account or by calling our 24x7 Customer Care.

You can check the details of your OptionPass by either logging to your online OptionPass account or by calling our 24x7 Customer Care.

Yes, higher the spending amount, more are the savings with OptionPass.

The smaller the validity period, the higher are you savings with OptionPass. So, try to select the shortest validity period to maximize your savings.

The fewer the users, the more the savings. So, try to choose the least number of users in order to earn the highest possible savings.

Yes, very much so. OptionPass savings vary as per sellers or brands. So, do your search and pick the brands or companies that offer you the best deal.

Yes, your amount of savings might vary with the number users. Keep the number of users to a minimum for maximum savings.

Key OptionPass terms :

• Seller & Locations - OptionPass can only be used at any of the seller locations (outlet or store) listed in the OptionPass.
• OptionPass Redeem Value - It refers to the total redemption value of the OptionPass, or in other words, the total worth of products & services that can be purchased through OptionPass. It's equal to the sum of the amount paid by you and the FREE BONUS amount added to your OptionPass.
• Validity Period - It is the time period (between a begin date and expiry date) during which you can purchase products and services using OptionPass.
• Users - It's the set of eligible persons who can purchase using OptionPass. At least one eligible user must be present at the time of purchase. You can add your family members, friends, colleagues and others as eligible Users of your OptionPass.

To buy an OptionPass, visit us online and:

• Choose your favorite seller or brand and a fixed amount you wish to spend over a period of one year on purchases from that seller.
• Pay the full amount to earn maximum free bonus or only pay 20% upfront and the rest later.
• You will automatically receive an instant FREE BONUS amount in your OptionPass.
• You may also customize your OptionPass by selecting your desired validity period (from one to 12 months) and number of users (from one to 10).

Now you are ready to shop and enjoy savings every day!

No. OptionPass is completely FREE. In fact, with OptionPass you always GET MORE amount to spend than you PAY for.

No, there is no annual fee for OptionPass. OptionPass is completely FREE.

Yes, you can renew your OptionPass by using the Top-up value feature. Just visit the Manage My Pass section online.

Yes, you may cancel your OptionPass, subject to paying a cancellation fee and all unused bonus amount will be forfeited and will be non-refundable. You will receive a refund of the unused amount subject to deduction of cancellation fee and forfeiture of all unused bonus amount.

Yes, you can extend the validity of your OptionPass before the expiry of your OptionPass. Visit Manage My Pass section if you want to make changes to your OptionPass.

Yes, you can top up value (add additional value) to your OptionPass and earn more Free Bonus amount savings. To do so, visit the Manage My Pass section.

To purchase an OptionPass, you must be of age eighteen years or above.

Yes, you can sign up for more than one OptionPass with the same mobile number. However, every user in your OptionPass must have a different mobile number.

OptionPass is currently available only for 1, 3, 6, 9 to 12 months validity.

Yes, you can purchase as many Option Passes as you like.

You can choose a user limit of anywhere between 1 to 20 users for your OptionPass. Once the limit is selected, you can add the users up to that limit at anytime. If you wish to increase your user limit, you can do so by visiting Manage My Pass section.

You can add more users to your OptionPass up to a Maximum User limit. Simply log into your Optiontown account and use the Add Users section. If you have already used all the available users, and wish to increase maximum Users limit, then visit Manage My Pass section.

To buy products using OptionPass:

• Shop at any of the store locations or outlets enlisted in your OptionPass.
• Log into your OptionPass account either on the Optiontown mobile app or the mobile website on your cell phone.
• Input the bill amount and the seller location and click "Redeem" to pay your shopping bill.

OptionPass can be used to buy and get huge savings on a wide variety of products and services like food, clothing, grocery, electronic goods, home goods, medicine, petrol/diesel, flights, hotels etc.

Use your OptionPass at any of the stores or outlets enlisted in your OptionPass.

No problem. If this happens, you can easily top up your OptionPass for additional value, by visiting Manage My Pass section online in your OptionPass account. Also, every top-up will earn you additional FREE Bonus and enhance your total savings.

You only need to carry your cell phone equipped with your registered mobile number to redeem OptionPass to pay for your shopping bills.

In general, OptionPass savings are combinable with any other offer or ongoing sale at the stores. However, in some cases, OptionPass may not be combined with other sale offers for a few limited sellers. Kindly review the OptionPass rules at the time of OptionPass purchase to know if OptionPass can be used with other offers.

Yes, for most of the brands or stores, OptionPass savings are applicable even at the time of sale at the store. However, it’s subject to specific brand or seller store. So, kindly check the OptionPass rules at the time of OptionPass purchase to know if applies for your selected stores.

All returns and/or exchanges are governed by the policies of the Seller as applicable for the specific store or outlet location from where you purchased product or service. So, kindly contact the Seller directly for such requests. However, if and once the Seller has accepted to cancel your purchase and give you the refund, the OptionPass value redeemed for that purchase will be automatically credited back to your OptionPass and you will not need to take any further action. If you paid any taxes or fees or other amount (in addition to the OptionPass redeem value) directly to the seller, you should claim a refund of the same from the Seller and their policies for refund shall apply.

No, you cannot get the refund of the unused amount. However, you can extend the validly of your OptionPass or add more users to it before it expires. Visit Manage My Pass section if you want to make changes to your OptionPass.

Yes, you can make online purchases using OptionPass for some Sellers. If online purchases are available for your OptionPass, a link for "Online Redeem" will be shown in your OptionPass account.

No, you cannot use your OptionPass to withdraw cash.

Steps to make payment and add Available value to your OptionPass:

• Log into your account.
• Click on Make Payment and enter payment details.
• Available value will be added to your account.

The FREE bonus amount will be transferred immediately to your OptionPass in the form of Available value. In case you have chosen to pay flexibly, your FREE bonus will keep unlocking with subsequent payments of your Total OptionPass Value.

You can pay your OptionPass installment amount as per your convenience:

• Log into your account.
• Click on Make Payment and enter payment details.
• Available value will be added to your account.

Yes, There is Minimum Transaction limit for each Transaction as well as Maximum Transaction Limit per day.

No, you are not required to pay anything extra to customize OptionPass. However, the OptionPass Value may differ based on the selected OptionPass features.

Priority Handling Option (PHo) provides you an opportunity to enjoy a luxurious experience while travelling in Economy Class. Priority Handling Option gives you the fastest route through the most airport-congested areas and minimizes the time spent at the airport. Eliminate the stress of waiting for hours in check-in lines and baggage carousels and experience the privileges of luxury travel at a very nominal fee*.

Priority Handling Option will entitle you to:

Priority Check-In, Priority Boarding, Priority Baggage Reclaim, Priority Baggage Drop-Off, Priority at Transfer, Priority Security, Priority Immigration

How does it work?

•	Book your Economy Class Ticket.
•	Retrieve your booking on www.Optiontown.com.
•	Select the Flight on which you wish to get Priority Handling Option.
•	Pay a very nominal fee per passenger per flight and enjoy the luxury of seamless travel.

Benefits of Priority Handling Option:-
•	Seamless travel experience - Travel is smooth and easy with Priority Handling that allows you to enjoy priority check-in, priority boarding and priority baggage reclaim on a priority basis.
•	A great time saver - PH has been conceived to eliminate the stress at the start of your journey by minimizing your waiting time at the airport.
•	Expeditious check-in - Save time right from the start with business class priority check-in counters offering personalized and courteous service.
•	Board first, or whenever you prefer - Priority boarding offers a dedicated boarding lane which allows you the luxury of boarding first, or at your leisure.
•	Promptly grab your bag off the carousel - With PHo, your bags will be among the first on the carousel when you arrive to pick them up.
•	Attractive Price - With Priority Handling, you enjoy all the above amenities at a price as low as Rs 300 per sector per guest

Priority Handling Option will entitle you to:-
•	Priority Check-In: Queuing at the check-in desks can be a slow start to your journey. With Priority Handling Option, you can directly reach for the Priority counters, offering personalized, fast check-in and courteous service and Check-in instantly and proceed to board your flight.
•	Priority Boarding: Waiting in the long boarding lanes and hassle on congested boarding buses will be a thing of the past. Want to board before everyone? Or want to finish your meal and board at the last minute? You can board whenever you want with no wait with Priority Handling Option on your boarding pass.
•	Priority Baggage Reclaim: Standing at the baggage carousel when you are tired from the flight and just want to go home and sleep can be frustrating. Get your baggage tagged with Priority Handling Option, get it before everyone else and go from landing to taxi in under 15 minutes with Priority Baggage Reclaim.
•	Priority Baggage Drop-Off: Save time at the airport and travel with ease by dropping off the baggage at business class counters with Priority Handling Option. You can attach the baggage tag and drop the baggage at the baggage drop before anyone else.
•	Priority at Transfer Desks: Passenger with connecting flights can save their precious transfer time with Priority Handling Option. Get transfered to another flight with priority at the airport.
•	Priority Security Lanes: Priority Security Lanes provides eligible customers expedited access to security screening via an exclusive access lane at the security screening points. Fly by security lanes is special perk of Priority Handling Option.
•	Priority Immigration: Priority Immigration provides passengers to fly through the long frustrating immigration process in under five minutes. While others are standing at the long queue in front of immigration desk for clearance, with Priority Handling Option you can get clearance quickly before others on arrival and departure.

All passengers travelling in Economy class flights can avail our Priority Handling. This service can be purchased online on Optiontown.com or Optiontown mobile app after purchasing your ticket

If your original booking is not cancelled, you cannot cancel Priority Handling. Priority Handling can only be cancelled for a nominal fee if the original booking itself has been cancelled.

In case you amend your reservation / itinerary, your new PNR (Booking Reference) can be moved to the new flight. There may be a nominal fee required

You can purchase Priority Handling even if you are travelling with a child or an infant by paying a fee for each passenger included in your booking.

Normally, in most airline rules, Priority Handling does not give you access to Business Lounge. It only gives you access to Priority Check-In, Boarding and Baggage Reclaim

Priority Handling can be purchased anytime up to flight departure time.

Yes. One or more than one passenger can purchase Priority Handling. Only the passenger who has purchased Priority Handling will be eligible for all the benefits of Priority Handling.

To avail this service, passengers booking flights on the will be charged a nominal fee per passenger, per sector for all passengers booked on the same PNR (Booking Reference).

You can pay for Priority Handling via credit card, debit card, bank transfer, PayPal, cash payment (deposit to bank). We accept Visa, Master Card and American Express. Our goal is to offer multiple payment mechanisms for maximum convenience.

Priority Handling can be purchased anytime up to flight departure time.

Yes. One or more than one passenger can purchase Priority Handling. Only the passenger who has purchased Priority Handling will be eligible for all the benefits of Priority Handling.

If you have purchased Priority Handling,
•	Once you reach airport look for the Priority Check-In Counter and do not get in the normal check-in and security Line.
•	Go to the Priority check-in counter, get your baggage checked-in and proceed to security immediately.
•	Look for the priority sticker on your boarding pass.
•	Go directly to the boarding gate. Present your boarding pass to the attendant and board the plane whenever you want.
•	At the baggage carousel after landing, wait a few minutes as your baggage arrives before everyone else.

Our Special baggage option offers you to fly with your sports equipment, musical Instruments and even your beloved pets. Now you can fly with your special items at up to 50% less than the normal price. You can avail our option if you have a confirmed booking with any of our airline partners. You can choose the type, weight and size of the special items that you can carry with our Special Baggage Option. The types and size of baggage will vary with the airline that you are flying. Please check the detailed Special Baggage conditions for your airline.

Yes, after Optiontown has notified you the confirmation for SBo assignment, the SBo guarantees allowance of Special Baggage as per your selection. In the event, you are not assigned Special Baggage, the SBo price for that flight will be automatically refunded to you within five business days after flight departure.

We offer different types of Special Baggage choices depending upon your airline and flight. Special baggage allowance may vary depending on your airline, aircraft, travel class or routes. You can choose special baggage by either extra weight or type of bag. Kindly check the rules of each airline to know the complete details. You must have a confirmed booking with one of our airline partners where we are offering SBo to purchase SBo. You can check in with your Sports Kit, Beloved Pet, Musical Instruments, Bicycles and tandems etc. Services vary by airline and aircraft.

The SBo availability is dynamic and you will need to actually retrieve your booking on our website to check the SBo availability at that time. If SBo is not available on your desired flight, please feel free to check back later as it may become available later.

1) Currently, you can buy SBo on the following list of Optiontown airline partners.
a)OmanAir
2) Many OF our other existing AIRLINE partners have also contracted WITH Optiontown TO offer SBo AND we expect TO launch SBo very soon WITH them. IN addition, we also expect TO ADD more AIRLINE partners TO our family.

You pay a small Sign-up price (around $1 or so) and a nominal SBo price. The exact price depends on various factors depending upon the route, flight date, peak/off-peak season etc. You can obtain the exact price by retrieving your booking on optiontown.com.

You need not take any action to receive your refund. In the event, you are not assigned Special Baggage, the Special Baggage price for that flight will be automatically refunded to you within five business days after flight departure.

No. You will not receive any refunds if you do not carry special baggage after you have been assigned special baggage by Optiontown.

The only eligibility criterion is that you must have a confirmed booking with one of our airline partners where we are offering SBo.

PSo enables you to get your Preferred Seat (Aisle Seat, Emergency Exit, Window Seat, Premium Seats, etc.) on your flight.

No, PSo doesn't guarantee your Preferred Seat. The Preferred Seat assignment decision will be notified to you generally between 1-3 days before departure but no later than 4 hrs before departure. If Optiontown assigns you Preferred Seats, you will enjoy more relaxed comfortable travel, or else if you are not assigned Preferred Seats, the Preferred Seat price for that flight will be automatically refunded to you within five business days after flight departure.

The availability of PSo is dynamic and you need to actually check on our website to see on which flights PSo is available at that time. If PSo is unavailable on your flight, please feel free to check back later as availability may change and it may become available later.

1)	Currently, you can buy PSo on the following list of Optiontown airline partners
	a) Air Asia X b) Adria Airways c) Aeromexico d) AirArabia
2)	Many of our other existing airline partners have also contracted with Optiontown to offer PSo and we expect to launch PSo very soon with them. In addition, we also expect to add more airline partners to our family.

Currently, you can select only 1 seat as your Preferred Seat.

You pay a small Sign-up price (around $1 or so) and a nominal PSo price. The exact price depends on various factors depending upon the route, flight date, peak/off-peak season etc. You can obtain the exact price by retrieving your booking on optiontown.com.

You need not take any action to receive your refund. If you are not assigned Preferred Seats, the Preferred Seat price for that flight will be automatically refunded to you within five business days after flight departure.

No. You will not receive any refund if you do not use the Preferred Seats after you have been assigned the Preferred Seat Option by Optiontown.

The only eligibility criterion is that you must have a confirmed booking with one of our airline partners where we are offering PSo.

Once Optiontown has decided to grant you the Preferred Seat via PSo, your booking will be edited in the airline reservations system to reflect the same. Your boarding pass will display the assigned seat number to you. You can check your PSo status anytime on Optiontown website by retrieving your booking.

The Empty Seat Option (or ESo) allows you to enjoy the FlatBed experience in {cabin_1}. The Empty Seat Option offers you a chance to acquire one or more empty seats next to your seat, thereby, creating your own private 3-seat Flatbed in {cabin_1}. You'll have the exclusive right to use the assigned seats throughout the flight. Stretch out, relax, sleep flat comfortably or do your work with more room and privacy. With Empty Seat Option, you'll arrive at your destination refreshed, active and ready to go.

How does it work?

• If you have a flight booking on any of our airline partners, you can sign-up for Empty Seat Option by paying a nominal price.
• You will be notified via email of your empty seat assignment usually 1 to 3 days but no later than four hours before the flight departure. If not assigned, your Empty Seat Price will be refunded to you within five days after the flight departure.

A single person can also choose to get either one adjacent empty seat or one 3-Seat FlatBed for more personal space and comfort. If you are traveling with a companion, you may choose a separate Flatbed for each of you or just a single Flatbed to share. If you are traveling in a group of more, you can choose a separate Flatbed for each one of you or a few Flatbeds exclusive to your group.

Flatbed Experience - The best way to travel in {cabin_1}!

• Most comfortable way to travel in {cabin_1} - Empty Seat Option offers the most comfortable way to travel in {cabin_1}. You get more space, comfort, convenience, extra room to work on your laptop or share a private conversation with your companion. You will have the right to sleep flat on your 3-Seat Flatbed throughout your flight except during taxi, take-off and landing or when instructed by the flight crew during flight turbulence etc.


• Full exclusive usage of assigned FlatBets or Empty Seats - You will have exclusive usage for your assigned 3-Seat Flatbeds or Empty Seats throughout your flight. No other passenger can use those seats.


• Get your Virtual Private Cabin within {cabin_1} - If you are traveling with family and kids or a larger group, you could also secure multiple 3-Seat Flatbeds adjacent to each other, thereby creating a virtual private cabin of your own! Make your seats your living room and allow your kids to play games or do drawings or simply enjoy a happy family time.


• Traveling for work - boost your work productivity and efficiency with your private office space at 36,000 feet - whether you are traveling alone for work or along with you colleagues, the ESo FlatBed in {cabin_1} can help to enhance your work productivity and efficiency by providing you with extra room and space to do your office work. Have your business discussions with your colleagues in the flight. With your extra privacy, you don't need to worry when working on your confidential documents or presentations.


• Low Price to pay for such great comfort - Empty Seat Option is offered at a very low price.

Yes. With Empty Seat Option you will get the exclusive right to use your 3-Seat Flatbed throughout the entire duration of the flight. You can use your assigned empty seats to lie down, read or do you work as per your convenience.

Yes. You may sleep on your 3-Seat Flatbed as per your convenience except when instructed by the flight crew to sit with your seat belts on for your safety.

Yes, you can get a separate 3-Seat FlatBed for every passenger in your booking. For groups, the different FlatBeds will be assigned closer to each other subject to availability. The available choices will be displayed at the time of the sign-up.

Yes, we will make every attempt to assign your FlatBeds as close to each other as possible, subject to seat availability.

Different flights may have different seating layouts. For example, in a flight with 2X2 seating, i.e. with each row has 2 seats, you can choose to get 1 Empty Seat next to your seat for more comfort and personal space. For flights having seat rows with 3, 4 or 5 adjacent seats, you can choose to get even 2 or more empty seats next to yourself. A set of 3 or more adjacent seats can be used as a FlatBed. The available choices are displayed at the time of Empty Seat sign-up. So it's very easy and simple for you to choose.

Here are the simple tips to maximize your chances to enjoy Flatbed comfort
- Select all displayed empty seat options at the time of sign-up.
- The more frequently you sign-up, the higher are your chances to get a Flatbed.
- Empty seat availability is limited. So, sign up as early as possible after booking your ticket.

The availability of Empty Seat Option is dynamic and changes with time. In case, if it's not available, we recommend you to check again later as it may become available later on. In case, your booking has more than 9 passengers, you may want to contact the provider from where you purchased your ticket to split your booking into smaller sub-groups. You may also email us at customercare@optiontown.com mentioning your airline, last name and booking reference or flight details to help us assist you better.

No. You cannot cancel the Empty Seat sign-up. However, in case you are not assigned any Empty Seat, the Empty seat price for that flight will be refunded to you within 5 days after your flight departure.

Empty Seat Option not only increases your chances to secure empty seats next to yourself but also offers you exclusive rights to use the assigned empty seats for the entire duration of flight. The odds of finding empty seats next to you are unfortunately very low since most airlines have very few seats available on popular flights. And even if you do find an empty seat on the plane, you will not have the exclusive rights to use the seat. At any time, a cabin crew may seat another passenger there, or someone might just decide to take it up.

The sign-up price is a small non-refundable fee (normally around USD 1) for Empty Seat Sign-up. However, the Sign-up price may be not apply in all cases. When applicable, the Sign-up price is displayed to you.

Flight Change BEFORE Empty Seats are assigned - If you change your flight before you are assigned empty seats, you can move your Empty Seat Sign-up to the new flight by paying a nominal fee. To do so, visit the Manage My Option link when you view your booking on www.optiontown.com. If you choose not to move your option to the new flight, you will not be assigned Empty Seats and the Empty Seat price will be refunded back to you.

Flight Change AFTER Empty Seats are assigned - if you change your flight after you have been assigned empty seats, you can move your Empty Seat sign-up to the new flight by paying a nominal fee. However, Empty Seats are not guaranteed on the new flight and if not assigned, any additional Empty Seat price paid for the new flight will be refunded. However, if you choose not to move your option to the new flight or if you are not assigned Empty Seats on the new flight, the Empty Seat price paid for the older flight will not be refunded as empty seats were assigned to you on the older flight.

If you cancel your flight before you are assigned Empty Seats, your Empty Seat price will be refunded to you within five days of flight departure. However, if you cancel your flight AFTER you are assigned Empty Seats, your Empty Seat price will not be refunded.

If Airline cancels your flight (either before or after empty seat assignment), your Empty Seat price will be refunded to you.

If the Airline changes your flight (either before or after empty seat assignment), you can move your option to the new flight free of charge. If you are not assigned empty seats on the new flight, your Empty Seat price will be refunded to you.

Yes, you will be displayed various empty seat options and you can choose the desired number of empty seats or Flatbeds. You may select one 3-Seat Flatbed per person in your booking.

Simple steps for Empty Seat Sign-up

• Visit www.optiontown.com and select the Empty Seat Option tab.
• Enter your flight booking details (airline, PNR or booking reference, passenger last name and your email) to retrieve your booking. If you can't find your PNR, use the 'Advance Search' to enter flight details of your booking.
• Select your desired Empty Seat Options for your flights.
• Review and make the payment to complete your ESo Sign-up.
• You will be notified via email of your Empty Seat assignment usually 1 to 3 days but no later than four hours before the flight departure. If not assigned, your Empty Seat Price will be refunded to you within five days after the flight departure.

Yes. You can pay with the same credit card that you used to buy your ticket. Or you may use any other form of payment supported on our website. Even if you are using the same credit card, you are still required to re-enter your credit card details during the sign-up process. This is done to ensure additional security for our customers.

We support Visa, Master Card, American Express and Discover. Please note that Visa and Master Card are supported on all the country editions of our website. However, American Express and Discover are supported only in few country editions.

No, you cannot pay with your frequent flyer miles or points. However, you may pay via credit card, debit card or Paypal.

Currently, we accept payments in US Dollars (USD), British Pounds (GBP) , Euro (EUR), Australian Dollars (AUD), New Zealand Dollars (NZD), Indian Rupees (INR), Japanese Yen (JPY) and Korean Wong (KRW). Select the appropriate country edition to pay in its currency. You may use credit cards issued by Visa or Master Card for all currencies. The American Express cards can be used to make payments in US Dollars (USD) and a few other currencies. The Discover cards can be used to pay only in US Dollars. To pay in INR, you may also use debit cards issued in India by Visa or Master Card.

No, there is no limit to the number of times you can sign-up for Empty Seat Option. In fact, the more you Sign-up, the higher are your chances to enjoy an 3-Seat Flatbed or an Empty Seat.

Yes, usually, the Empty Seat Option is valid for bookings with a maximum of nine passengers. However, this may vary based on the airline. In case, you have more passengers in your booking than the maximum limit, you may contact your airline to split your booking. You may also send us an email at customercare@optiontown.com along with your airline, last name and booking reference or flight details to help us assist you better.

No. The Empty Seat Option is only valid on flights operated by our airline partners.

No. You can sign up for Empty Seat only on www.optiontown.com. The Empty Seat Option is not available through any travel agent or any other source.

The Empty Seat Option can be signed up through www.optiontown.com only. However, the websites of our airline partners also has a weblink to get Empty Seat Option. If you click that link, you will be directed to the Optiontown website to complete your ESo Sign-up.

No. You cannot transfer your ESo Sign-up from one booking to another. However, in the event that your PNR has been split by the airline into two or more PNRs, you could transfer your Eso Sign-up.

Optiontown Confirmation Number (OCN) is a unique reference number provided to you at the time of your sign-up for any product on Optiontown. It remains the same for all different products purchased on the same flight booking. So, it’s very easy and convenient to use. You may also use your OCN to retrieve and view your bookings on Optiontown.

Your empty seat assignment decision will be notified to you via email normally 1 to 3 days before but no later than 4 hours before the flight departure. Alternatively, you may also check the empty seat status online on Optiontown.com or with the airline staff at the airport. We recommend you to check your emails regularly. You may also contact us via phone or email us at customercare@optiontown.com to know your empty seat status.

Your empty seat assignment decision will be notified to you via email normally 1 to 3 days before but no later than 4 hours before the flight departure. Alternatively, you may also check the empty seat status online on Optiontown.com or with the airline staff at the airport. We recommend you to check your emails regularly. You may also contact us via phone or email us at customercare@optiontown.com to know your empty seat status.

In case, for some reason, you do not receive your notification, you may check the Empty Seat status online on www.optiontown.com. If you are already at the airport, you may also check with the airline staff at the check-in counter or at the boarding gate. We recommend you to check your emails regularly. For any questions, you may either call us at our customer care number at any time or email us at customercare@optiontown.com

The Empty Seat Option does not guarantee Empty seats. The decision to assign Empty Seat is subject to seat availability, the time when you signed up for ESo, and many other factors. However, we encourage you to sign up for Empty Seat Option on your future trips to maximize your chance to get an empty seat. Please note, if you are not assigned Empty Seats, your Empty Seat price will be refunded automatically within 5 days after flight departure.

You can get your notification via email only. Alternatively, you also check online on www.optiontown.com or contact us via phone or email at customercare@optiontown.com

You can pay for Empty Seat Pass using credit card, debit card or through PayPal. We hope to add more payment gateways in near future.

Flexibility Reward Option (FRo) is a reward program for travelers to earn rewards in exchange of their travel flexibility. If you are booked on a flight but don't mind taking a different flight (on the same or different date), you can earn rewards by using FRo. The rewards vary based on airline and flights, however, it could be up to USD 150 per each way or USD 300 per round trip. Just follow these two steps :

1)	Retrieve your booking on www.optiontown.com and select an alternate flight that you are flexible to fly on, and the latest time to notify you if you've been rebooked to the alternate flight.
2)	Optiontown will notify you via email if you are rebooked to your selected FRo Flight. If you are rebooked, you will earn a Rebook Reward. Even if you are not rebooked, you may still earn a Sign-up Reward of up to USD 5 per each way).

You will get the FRo rebook notification at least 24 hours before departure.
*Reward value and reward method vary by airline, flights, seaonality and several other factors. FRo Eligibility: You must hold a confirmed flight booking with one of Optiontown's airline partners to earn rewards with FRo.

Follow the simple steps below to sign-up for FRo and earn rewards:

1)	Visit www.Optiontown.com and click the Flexibility Reward tab. Enter your booking reference number, last name and email to retrieve your booking
2)	Choose if you are flexible for outbound and/or return flight, and then provide your preferred dates for alternate flight when you are flexible to fly on. Also specify the latest date to notify you if you have been rebooked by Optiontown to the alternate flight.
3)	From the search results, select your alternate flight where you are flexible to fly on. You may choose up to 3 different alternate flights.
4)	Choose your preferred method to receive your FRo Reward.

Later, Optiontown will notify you via email if you are rebooked to your selected FRo Flight. If you are rebooked, you will earn a huge Rebook Reward. Even if you are not rebooked, you may still earn a Sign-up Reward. *Reward value and reward method vary by airline, flights, seasonality and several other factors.FRo Eligibility: You must hold a confirmed flight booking with one of Optiontown's airline partners to earn FRo rewards.

A FRo Flight is an alternate flight(s) you are flexible to fly on. If Optiontown rebooks you to this alternate flight, you will earn a rebook reward.

The Original Flight is the flight that's already booked in your itinerary.

It's the latest date by which Optiontown will notify you if you have been rebooked to your selected FRo Flight.You can choose your desired Rebook Notification deadline at the time of FRo Sign-up. Generally, you can select between 1 day and 4 days before travel as your FRo Rebook Notification deadline. However, it may vary based on airline and flights. Your choice of the FRo Rebook Notification affects the chances and amount of FRo Reward you could earn. The longer you can wait, the higher are your chances to earn FRo Rewards.

No. During sign up, Customers must acknowledge that they are making a binding commitment to be moved to one of their alternate flights, if selected. They cannot opt out of FRo or change FRo Flight or any other preferences once they have completed sign up.

Here are some tips to maximize your chances to earn maximum FRo Rewards

a)	The more you sign up for FRo, the higher are your chances to earn rewards. So, sign up for FRo whenever you have some travel flexibility.
b)	The longer you can wait to receive your FRo Rebook Notification, the higher are your chances to earn maximum FRo Rewards. So, select the Rebook Notification deadline to be as close to your travel date as possible.
c)	Only a limited number of FRo Sign-ups are allowed on flights. So, sign-up as soon as you can after purchasing your ticket to ensure you have the highest chance to sign up for FRo and earn FRo Rewards.

The rewards vary based on airline and flights, however, it could be up to USD 150 per each way or USD 300 per round trip.

No. Only specific flights on specific dates are eligible for FRo sign-up. To find out if your flight is one of them, visit www.optiontown.com and enter your PNR details. The availability of FRo is dynamic and may change from time to time. If FRo is not available on your flight, we suggest you check back later as it may become available. We also recommend you to explore FRo for your future trips.

The eligibility criteria depends upon the airline and flights. To know more, logon to www.Optiontown.com and enter your PNR details to find out if your booking is eligible or not.

The FRo service is available only with the Optiontown airline partners. To check the eligible airlines list anytime, visit Optiontown.com and click on the Flexibility Reward tab and see the list of airline partners in the "Airline" dropdown.

No, there is no maximum limit to your FRo participation.

Optiontown Confirmation number is a unique reference number provided to you at the time of your sign-up for any product on Optiontown. It remains the same all different products purchased on the same flight booking, so its very easy and convenient to use. You may also use your Optiontown Confirmation to retrieve and view your bookings on Optiontown.

Generally, all services (except advance seat selection) that were available on your Original Flight are also available in your FRo Flight. However, it may also vary sometimes due to change of aircraft. We do recommend you to check on our website specifically for your booking.

No. FRo Flight must be for the same airline as that of your Original Flight.

Your FRo Flight must depart either same day or after your Original Flight.

Yes, both FRo Flight and Original Flight may depart on the same day, but FRo Flight must depart after the Original Flight.

No, the origin and destination of your FRo Flight and Original Flight must be the same.

Your FRo Flight can be a direct or a connecting flight and depends on availability at the time of FRo Sign-up. There is no restriction in this regard.

No. All Customers on a PNR must sign up together, and rebooked, if selected. If only one or some of the Customers want to sign-up for FRo, they would need to contact the airline to get their booking separated from the rest of the group, and then use the new booking PNR to sign-up for FRo.

Yes, you may get FRo on either Outbound or Return or both flights.

You may sign up for FRo any time up to one day before the departure of your Original Flight. However, the availability of FRo is dynamic and is limited and thus may not be available at all times. So, we would recommend you to sign-up for FRo as early as possible.

You can select up to 3 FRo Flights for each way. So, if you have a round-trip ticket, then you can choose up to 3 FRo Flights for outbound and 3 for return.

No. FRo is non-transferable.

During FRo sign-up, click on the Remove button on FRo Flight icon to remove the selected FRo Flight. After the removal of FRo Flight, you may re-select any FRo Flight as your new FRo Flight. Please note that you are NOT allowed to remove/change your FRo Flight after the completion of FRo Sign-up.

No, you can NOT Sign-up for FRo with a travel agent or another source. FRo is only available on Optiontown.com

You may contact our customer help line at (+1) 617 977 8128. Our email is customercare@optiontown.com

You must have a confirmed booking with one of our airline partners where we are offering FRo.

Yes but only for some airlines for which Optiontown sells flight tickets through our Flight Pass Option product. For all other airlines, you need to buy that airline ticket from either the airline website or any other source. To get the airline list for which Optiontown sells airline tickets, visit Optiontown.com and click on Flight Pass tab, and see the airline list under the "Airline" dropdown list.

The FRo service does not guarantee that it will rebook you to your selected FRo Flight. The rebooking decision is dynamic and taken by the system automatically based on many factors like flight demand on your original/FRo flight, rebook notification deadline, number of passengers in your booking etc.

Yes. Customers can change their booking per their original ticket conditions by contacting the airline directly. However, in this event, Optiontown may no longer shift the customer to an alternate flight.

Normally, the fare class in FRo Flight remains the same as that in your Original Flight. However, in some cases, the fare class might be different, but your ticket rules (like change fees, cancellation policy etc.) would still remain the same as per your Original Flight.

Once a Customer signs-up for Optiontown FRo and they are rebooked to their alternate flight (FRo Flight), they are no longer guaranteed a seat on their original flight. These conditions are outlined in the terms of service upon signing-up for FRo. Regular change fees and policies now apply if the customer wants to further change or cancel their flight.

You will be notified via email by Optiontown whether you have been rebooked or not to your alternate flight (FRo Flight). This notification will be sent no later than the rebook notification deadline and to your email address entered at the time of FRo sign-up. With some airlines, if you are rebooked to the alternate flight, you may also receive an additional second email directly from the airline reservations systems once the PNR has been adjusted in the reservations system. Once the PNR has been adjusted, you can view/manage your booking just like any other booking (e.g. online through Manage Your Booking).

We will notify you via email address provided by you at the time of FRo Sign-up. However, its your responsibility to ensure you provide us with a valid email address and check your email Iincluding your spam folder). Optiontown will not be responsible if you fail to receive or check your email. Please refer to FRo Rules for more details.

No, you are NOT allowed to change FRo Rebook Notification after completing the FRo sign-up.

After you have been rebooked to FRo Flight, you need to contact the airline directly for all matters regarding your flight cancellation, delays etc. for which regular airline policies shall apply. Optiontown is not answerable in such cases. Please refer to FRo Rules for more details.

If your Original Flight is cancelled any time before Optiontown has rebooked you to the FRo Flight, Optiontown may not rebook you to the FRo Flight.

If your FRo Flight is cancelled before Optiontown has rebooked you to the FRo Flight, you should contact Optiontown to change your FRo Flight and select a different one. However, please note that if you don't select a different FRo Flight, Optiontown will not be able to rebook you. So, you will lose any chance to earn FRo Reward.

No, your FRo Rebook Notification will remain the same even if you select more than one FRo Flight.

Yes, you could earn up to USD 5 per each way just for signing up, irrespective of whether you are rebooked or not to the alternate flight.

Sign-up Reward is the cash reward earned just for signing-up for FRo program. You earn this reward even if you are not rebooked to FRo Flight.

Rebook Reward is the cash reward you receive if Optiontown rebooks you to your selected FRo Flight. If you select more than one FRo Flight, each of those may have a different Rebook Reward associated with it. If we rebook you to any one of the FRo Flights, then you will earn the Rebook Reward associated with that specific FRo Flight.

Generally, the closer the FRo Rebook Notification to departure, the higher the FRo Reward. However, there may be exceptions depending on flight demand and other factors.

Yes, you will still get to earn the Sign-up Reward (if applicable for that flight).

Currently, we offer the following ways to receive FRo Reward and you may choose any one of them as per your convenience -

a)	PayPal - We just need the email address associated with your PayPal account. Even if currently you do not have a PayPal account, we will provide you complete details in your email to create a new PayPal account. Subsequently, you will receive your reward on the new account.
b)	Optiontown Credit - You will receive an Optiontown Credit that you may use at Optiontown for any service.
c)	Airline Credit - For some airlines (like Jetblue), you may also receive your FRo Reward in the form of airline credit, which you may redeem for flights purchase on that airline.

We hope to add more ways for you to receive FRo Rewards in near future. These FRo Reward methods may vary across different airline partners.

No. In case you don't have a PayPal account, we will provide you complete details in your email to create a new PayPal account, subsequent to which you can receive your reward on the new account.

Yes. Using PayPal for receiving FRo rewards is completely free of charge.

You will get FRo Reward in the currency associated with the website edition used during FRo Sign-up. For example, if you use the US Edition, you will receive the reward in US Dollars and if you use the Canadian Edition, you will receive the reward in Canadian Dollars. Once you have signed up for FRo using a specific website edition and its associated currency, you will receive all future rewards for that booking in the same currency.

No, you need to use the same method to receive both Sign-up and Rebook Rewards for a specific Booking. You may select different methods only for different bookings.

'My Optiontown' is your personalized account with us. You can view/manage your previous trips, transaction details using this 'My Optiontown' account. You may also receive information on our current and future products. It is completely free of cost.

'My Profile' page allows you to view and edit your profile related to your Optiontown account.

To retrieve your Username/Password, click on the "Forgot Password" on the Login page and it will send you the Username/Password on your registered email address. If you no longer have access to your registered email address, please contact Optiontown customer care.

Once you have logged in to your 'My Optiontown' account, you can access your profile information by clicking on 'My Profile' link. Here you may edit and save your account information.

We respect privacy of our customers and maintain a high level of information security. For more details, you can go through our Privacy Policy.

Yes. Joining 'My Optiontown' is totally free of cost.

a)	If you are not too happy with your currently booked flight and would ideally prefer to fly on your preferred choice flight, PFo can help you to fulfill your desire. PFo allows you a chance to be moved to your preferred choice flight at a nominal price. To sign-up for PFo, simply select your preferred flight and pay a small sign-up price ($1) and a nominal PFo price. Before departure, Optiontown may shift you to your preferred flight and will notify via email. If you are not shifted, your PFo price will be refunded within 5 days after departure. Thus, PFo offers you a chance to enhance your travel convenience and comfort as your fly on your preferred flights.
b)	When you sign-up for PFo, you can also choose the PFo deadline (either 1 or 3 days prior to departure) up to which you will be notified if you are being shifted to your preferred flight or not. In the event, Optiontown shifts you to your preferred flight, your booking will be rebooked automatically. Else, if you are not shifted, your booking remains unchanged.
Example
I) For his sales trip, Greg's company had booked him to depart on Sunday evening, however, his preferred choice was to fly on early Monday morning as he wanted to spend an extra night with his wife and kids. However, the early Monday morning flight was outside his corporate travel budget. II) So, he decided to use PFo and selected the Monday morning flight as his PFo Flight and paid a nominal PFo price. III) 2 days before departure, Optiontown shifted Greg to the Monday morning and notified him via email. Greg was delighted to fly on his preferred flight and the family enjoyed an extra night of family time. IV) So, use PFo if you also want to fly on your preferred choice flight within your budget.

No, PFo does NOT guarantee you to shift you to the PFo Flight. However, if you are not shifted, your PFo price will be refunded. PFo only offers you a chance to get shifted.

No, you do NOT have to pay anything extra once Optiontown has shifted you to the PFo Flight. You only pay a small Sign-up price and a nominal PFo price at the time of PFo Sign-up. After the PFo Sign-up, there is no further payment required.

No, you cannot change your PFo Flight after the PFo Sign-up.

Currently, you can select only 1 additional PFo flight for each journey (O&D). However, in near future, you will be able to select more than one PFo flights and thus get even more flexibility

a)	Currently, you can buy PFo on AirAsia X, Adria Airways, SpiceJet, Vietnam Airlines and AirArabia.
b)	Many of our airline partners have also partnered with Optiontown to offer PFo and we expect to launch PFo very soon with them.

Generally, all services (except seat selected on Original flight ) will get shifted to PFo Flight. For further assistance you may contact customer care.

You pay a small Sign-up price (around $1 or so) and a nominal PFo price. The exact price depends on various factors depending upon the route, flight date, peak/off-peak season etc. You can obtain the exact price by retrieving your booking on optiontown.com.

Yes, if Optiontown does not shift you to your PFo Flight, your PFo price will be refunded within 5 business days after flight departure

The eligibility crieria is as below
a)	You must have a confirmed booking with one of our airline partners.
b)	You must have non-stop flights. Connection flights are excluded from PFo, however, we expect to offer PFo on connection flights in near future.

The availability for flights that can be selected as PFo Flights is dynamic and you will need to actually visit our website to see which flights are availabe at that time. If your desired flight is unavailable, please feel free to check back later as availability may change and it may become available later.

Upgrade Pass (UP) is the most convenient and cheapest way to pre-purchase multiple upgrades to Business/First Class at a very low price (up to 75% less, much lower than buying single upgrades separately) and book upgrades later when needed. It makes the sign-up process of Upgrade Travel Option (UTo) much more convenient and cheaper. You get the advantage of locked-in upgrade prices over a year. Pool and share your Upgrade Pass with your family, friends or colleagues for maximize flexibility and savings. Enjoy all of the associated upgrade comforts like flatbeds, comfortable seats with spacious leg room, delicious on-board meals & drinks, priority checking & boarding, lounge access, extra baggage allowance and so on.

With Upgrade Pass, you pay a fraction of a single upgrade price, offering up to 75% discount.

• Luxury within your Budget - Upgrade Pass lowers the per Upgrade cost substantially, offering up to a 75% discount. With Upgrade Pass, you pay a fraction of Upgrade costs.
• Customized for you - To suit your specific needs, you can customize any one or more of Upgrade Pass parameters including, destinations (Travel Zone), the Travel Period, the type of cabin Upgrade and the number of passengers.
• Pool and Share - Pool and share your Upgrade Pass with your family, friends or colleagues for maximum flexibility and savings. The more upgrades you buy in your Upgrade Price, the cheaper the price per upgrade. So, pool the travel needs of your companions to buy an Upgrade Pass with more upgrade credits and minimize the upgrade costs for everyone. Any one or more of the enlisted passengers can get upgraded with the Upgrade pass at any time.
• Upgrade any one or more of your group members traveling together - If you are traveling with a group on a single booking, you may choose to get Upgrades for any one or more of your group members.
• Perks of Premium Class - You get all the premium class services, including the luxurious flatbed or comfortable reclining seats, gourmet meals & drinks, exquisite business hospitality, extra baggage allowance, access to the airport lounge, priority check-in and boarding, priority baggage reclaim, additional frequent flyer miles, faster security checks, etc.
• All Inclusive Price- Upgrade Pass is inclusive of upgrade fare and all taxes for upgrades. You need not pay any additional amount to book upgrades with Upgrade Pass
• Easy to Change or manage pass - Its quite convenient and easy to modify your Upgrade Pass online in the'Manage My Pass'section on our website. You can top-up additional number of upgrade credits, extend your travel validity, add or replace enlisted passengers, expand or modify your travel zone (list of enlisted destinations) at a nominal cost.
• Multiple Upgrades - You gain upgrade options for multiple journeys using a single Upgrade Pass.
• Automatic Credit Addback - If not upgraded, the Upgrade credits will be added back to your Upgrade Pass.
• Maximize your Upgrade Chances - The more you sign up, the higher are your chances for upgrade.
• Easy to Move Upgrade in case of a Flight Change - If you change your flight before you are upgraded, you can easily move your upgrade to the new flight. To do so, visit 'Manage My Booking' section.

• Buy an Upgrade Pass with your desired number of upgrades,validity period, travel zone (list of destinations), upgradable cabin and number of enlisted users.
• Upon purchasing Upgrade Pass (UP), you can redeem the designated number of Upgrade credits during your validity period to sign-up for upgrades on your booked flights.
• Upgrade Pass includes the Upgrade fare and all the taxes for the designated number of upgrades you wish to avail on flights included in your travel zone. Thus, when you apply for an Upgrade using your Upgrade Pass, you do not have to pay any additional amount.You are notified of your Upgrade status usually one to three days but no later than four hours before the flight departure.
• If not upgraded, the upgrade credits are added back to your Upgrade Pass.
• You can sign up for an upgrade to all classes of travel offered by your airline. For example, you can upgrade from Economy to Business, Economy to First and Business to First class. If your airline also offers Premium Economy, then you can also upgrade from Economy to Premium Economy and Premium Economy to Business or First.

Optiontown's Upgrade Pass is available with a wide range of options to suit your travel requirements. It's quite simple and easy to choose an Upgrade Pass that serves all your air travel needs:

• Visit www.optiontown.com and select the Upgrade Pass tab.
• Select airline, type of cabin upgrade, Travel Zone, Travel Period and the number of passengers to search for upgrade passes.
• Select your desired Upgrade Pass from the search results.
• Review and make payment to complete the purchase transaction.
• Now, you are ready to book upgrades by redeeming your Upgrade Pass.

Upgrade Pass is inclusive of the Upgrade fare and all the taxes for the number of Upgrades you wish to avail on your flights. Thus, when you book Upgrades using your Upgrade Pass, you do not have to pay any additional amount.

Its quite convenient and easy to modify your Upgrade Pass online in the 'Manage My Pass' section on our website. You can top-up additional number of upgrade credits, extend your travel validity, add or replace enlisted passengers, expand or modify your travel zone (list of enlisted destinations) at a nominal cost.

Yes, you can get upgrades on all flights included in your travel zone. If, in any situation, you need to book an upgrade for a flight that's not included in your travel zone, you can easily expand your travel zone online in Manage My Pass section at a nominal cost, and then you can book upgrade on that flight.

Passengers refer to the travelers enlisted in your Upgrade Pass, each of who can use it to book upgrades. You can add your family members, friends, colleagues and others as passengers.

You can pay for Upgrade Travel Pass using credit card, debit card or through PayPal. We hope to add more payment gateways in near future.

No. After purchasing the pass, you don't need to pay anything extra for booking an Upgrade. Please note that you can use your Upgrade Pass to apply for Upgrades on the flights you already have booked.

• Visit www.optiontown.com and select the Upgrade Pass tab.
• Click on Redeem Pass/Book Upgrades section, and login to your My Optiontown account.
• Select the Upgrade Pass you wish to redeem and the flight(s) you want to apply for upgrade.
• Review and confirm your selection.
• You are notified of your Upgrade status via email usually one to three days but no later than four hours before the flight departure. If not upgraded, the upgrade credits are added back to your Upgrade Pass.

No. You can use Upgrade Pass for getting Upgrades on only the flights operated by Optiontown airline partners in the travel zone specified in your pass.

No. Once the upgrade is booked, it cannot be modified. However, if the upgrade is not successful, your credits will be added back to your pass.

Yes, you may buy any of the other available travel options offered by Optiontown for the same flight where you have booked an upgrade with your Upgrade Pass. For example, you may add Empty Seat Option on the same flight where you have booked your Upgrade Pass upgrade.

No, you cannot transfer your Upgrade Pass to someone else. However, you can add more passengers to your Upgrade Pass, each of who can use it for upgrades. To do so, visit the Manage My Pass section online on our website.

No. After the expiration of "travel period", you cannot book Upgrades. However, Optiontown may extend your travel period for the unsuccessful upgrades to serve you best.

Empty Seat Pass is a multi benefit product which simplifies the sign up process of Empty Seat option in a cost efficient way for multiple journeys.

• Great Value for Money - Per Empty Seat cost with Empty Seat Pass is substantially lower than signing up for a sigle Empty Seat Option.
• Multiple Empty Seats - Get Empty Seat option for muiple journeys using a single pass.
• Group Sharing - Empty Seat Pass can be shared amongst a group of people (your family, friends, business colleagues, others) added in the Users list.

Empty Seat Pass authorises you to use the designated Empty Seat credits in a definite time period, to get Empty Seats.You purchase the Empty Seat credits in advance and apply for Empty Seats after the flight booking.

Optiontown's Empty Seat pass is available with wide range of options to suit your travel requirements.Choosing an empty seat pass that serves all your air travel needs is quite simple:

• Go to www.optiontown.com and select Optiontown Pass Tab.
• Fill the required information under the Empty Seat Pass Tab and click search Passes.
• Compare and select the Pass that suits you best.
• Click on Buy link to purchase the pass.
• Review your selection and Pay for the same.

Empty Seat Pass includes Empty Seats Fare and all Taxes for the designated number of flights included in your Travel Zone. When you apply for Empty Seats for your already booked flight using your Empty Seat Pass, you will NOT need to pay any additional amount.

Currently for any changes to your Empty Seat Pass, you may contact our Customer Care.
We will soon avail an easy access to "Manage My Pass" so that you can request the changes yourself.

You can apply Empty Seat Pass for getting Empty Seats on only the flights which are operated by our airline partners in the travel zone specified in your pass.

There are plenty of Empty Seat Passes available to choose from. So, every traveller can get the Empty Seat pass of his or her choice. There is a very simple process to search the desired Empty Seat Pass by selecting the pass parameters that suit your travel needs.

The process to purchase Empty Seat Pass is very simple:

• Go to www.optiontown.com and select Optiontown Pass Tab.
• Fill the required information under the Empty Seat Pass Tab and click Search Passes.
• Compare and select the Pass that suits you best.
• Click on Buy link to purchase the pass.
• Review your selection and Pay for the same.
• Optiontown will send you a confirmation email for the pass purchase.

Users refer to the maximum number of users who can take the advantage of Empty Seat Pass to book Empty Seats. You can add your family members, friends, colleagues and others as users to book Empty Seats.

You can pay for Empty Seat Pass using credit card, debit card or through PayPal. We hope to add more payment gateways in near future.

After purchasing the pass, you don't need to pay anything extra for booking empty seats. Please note that you can apply your Empty Seat pass on the flights you already booked separately. After purchasing the pass, you don't need to pay anything extra for booking empty seats. Please note that you can apply your Empty Seat Pass on the flights you already have booked separately.

The process to apply for Empty Seats using Empty Seat Pass is as follows:

• Go to www.optiontown.com and select Optiontown Pass Tab.
• Select Redeem Your Pass tab and login to My Optiontown account.
• Select the Pass you want to use for applying Empty Seatss.
• Select your Booking (or you may enter PNR and Last name If your booking is not added)
• Choose the flight(s) you want to apply for Empty Seats.
• Review and confirm your Selection.
• Optiontown will send you a confirmation email for the same.

You can apply Empty Seat Pass for getting Empty Seats on only the flights which are operated by our airline partners in the travel zone specified in your pass.

No. Once the Empty Seats are booked, it can not be modified. However, if Empty Seats are not assigned, your credits will be added back to your pass.

You may also subscribe to other services like extra baggage, lounge etc.

Empty Seats can be booked for any of the user mentioned in your pass. If you wish to change a user who is otherwise not in the pass, you can change the user from manage my pass section with the applicable charges.

After the expiration of “travel period”, you can not book empty seats. However, we may extend your travel period for the unassigned empty seats to serve you best.

a)	If you are booked on a flight but want more Travel Flexibility, MBo can help you to fulfill your desire. MBo allows you to hold confirmed availability on additional flight(s) of your choice, and up to 1 day before departure, you can choose the flight you want to fly on. Thus, MBo provides you with Travel Flexibility and enhances your travel experience. In case of unsure travel plans, now you are no longer subjected to either missing flights or missing meetings, rather MBo offers you the comfort to choose flight according to your last minute travel needs.
b)	When you sign-up for MBo, you can also choose the MBo deadline (either 1 or 3 days prior to departure) up to which you can decide the flight you want to fly on. MBo guarantees*(see Terms of Service) a seat to you on the MBo flight up to the MBo deadline.
c)	Your booking remains unchanged till you take your final decision. If you decide to take the MBo Flight, you can do so easily with a single-click on Optiontown.com and your booking will be rebooked automatically. Else, if you decide to stay on the originally booked flight itself, your booking will remain unchanged.
Example
I) Sam is booked on the Friday evening flight, however he needs some Travel Flexibility. II) To get flexibility, he signs-up for MBo and picks the Saturday morning flight as his additional MBo flight. III) With his MBo, Sam gets the right, up to Thursday evening (i.e. one day before Friday), to decide if he wants to fly on Friday or Saturday. IV) Sam's booking remains unchanged till he takes his final decision. If he decides to fly on Saturday, his booking will be rebooked automatically to the Saturday flight. Else, if Sam decides to take the Friday flight, his booking will remain unchanged. V) This provides additional flexibility to Sam to alter his flights according to his schedule needs and enhances his overall travel experience.

Yes, MBo guarantees*(see Terms of Service) a seat to you on the MBo flight up to your selected MBo deadline. MBo guarantees*(see Terms of Service) that you will be rebooked to your pre-selected MBo flight provided you notify Optiontown of your final decision before the selected MBo deadline. You can notify Optiontown only once about your final decision. Once you have notified Optiontown of your decision, you cannot reverse it.

No, you do NOT have to pay anything extra if you decide to move to MBo flight. You only pay a small Sign-up price and a nominal MBo price at the time of MBo Sign-up. After the MBo Sign-up, there is no further payment required.

No, you can only choose to move to the MBo flight you selected at the time of MBo Sign-up. However, while you are signing-up for MBo, you may select any of the available flights as your MBo flight.

Currently, you can select only 1 additional MBo flight for each journey (O&D). However, in near future, you will be able to select more than one MBo flights and thus get even more flexibility.

a)	Currently, you can buy MBo on AirAsia X, Adria Airways, SpiceJet and AirArabia
b)	Many of our airline partners have also partnered with Optiontown to offer MBo and we expect to launch MBo very soon with them.

Generally,all services (except seat selected on Original flight) will get shifted to MBo Flight. For further assistance you may contact customer care.

You pay a small Sign-up price (around $1 or so) and a nominal MBo price. The exact price depends on various factors depending upon the route, flight date, peak/off-peak season etc. You can obtain the exact price by retrieving your booking on optiontown.com.

No, there are no refunds even if you decide to fly on your originally booked flight. This is because Optiontown and the airline partner (you are flying on) still has to hold a confirmed availability for you till your MBo Deadline, irrespective of whether you will decide to shift or not.

You must have a confirmed booking with one of our airline partners.The MBo availability is dynamic hence the optimized options are offered accordingly.

The availability for flights that can be selected as MBo Flights is dynamic and you will need to actually visit our website to see which flights are availabe at that time. If your desired flight is unavailable, please feel free to check back later as availability may change and it may become available later.

Preferred Seat Pass is a multi benefit product which simplifies the sign up process of Preferred Seat option in a cost efficient way for multiple journeys.

• Great Value for Money - Per Preferred Seat cost with Preferred Seat Pass is substantially lower than signing up for a sigle Preferred Seat Option.
• Multiple Preferred Seats - Get Preferred Seat option for muiple journeys using a single pass.
• Group Sharing - Preferred Seat Pass can be shared amongst a group of people (your family, friends, business colleagues, others) added in the Users list.

Preferred Seat Pass authorises you to use the designated Preferred Seat credits in a definite time period, to get Preferred Seats .You purchase the Preferred Seat credits in advance and apply for Preferred Seats after the flight booking.

Optiontown's Preferred Seat pass is available with wide range of options to suit your travel requirements.Choosing a preferred seat pass that serves all your air travel needs is quite simple:

• Go to www.optiontown.com and select Optiontown Pass Tab.
• Fill the required information under the Preferred Seat Pass Tab and click search Passes.
• Compare and select the Pass that suits you best.
• Click on Buy link to purchase the pass.
• Review your selection and Pay for the same.

Preferred Seat Pass includes Preferred Seat Fare and all Taxes for the designated number of flights included in your Travel Zone. When you apply for Preferred Seats for your already booked flight using your Preferred Seat Pass, you will NOT need to pay any additional amount.

Currently for any changes to your Preferred Seat Pass, you may contact our Customer Care.
We will soon avail an easy access to "Manage My Pass" so that you can request the changes yourself.

You can apply Preferred Seat Pass for getting Preferred Seats on only the flights which are operated by our airline partners in the travel zone specified in your pass.

There are plenty of Preferred Seat Passes available to choose from. So, every traveller can get the Preferred Seat pass of his or her choice. There is a very simple process to search the desired Preferred Seat Pass by selecting the pass parameters that suit your travel needs.

The process to purchase Preferred Seat Pass is very simple:

• Go to www.optiontown.com and select Optiontown Pass Tab.
• Fill the required information for the Preferred Seat Pass Tab and click Search Passes.
• Compare and select the Pass that suits you best.
• Click on Buy link to purchase the pass.
• Review your selection and Pay for the same.
• Optiontown will send you a confirmation email of pass purchase.

Users refer to the maximum number of users who can take the advantage of Preferred Seat Pass to book Preferred Seats. You can add your family members, friends, colleagues and others as users to book Preferred Seats.

You can pay for Preferred Seat Pass using credit card, debit card or through PayPal. We hope to add more payment gateways in near future.

After purchasing the pass, you don't need to pay anything extra for booking Preferred Seats. Please note that you can apply your Preferred Seat Pass on the flights you already have booked separately.

The process to apply for Preferred Seats using Preferred Seat Pass is as follows:

• Go to www.optiontown.com and select Optiontown Pass Tab.
• Select Redeem Your Pass tab and login to My Optiontown account.
• Select the Pass you want to use for applying Preferred Seats.
• Select your Booking (or you may enter PNR and Last name if your booking is not added)
• Choose the flight(s) you want to apply for Preferred Seats.
• Review and confirm your Selection.
• Optiontown will send you a confirmation email for the same.

You can apply Preferred Seat Pass for getting Preferred Seats on only the flights which are operated by our airline partners in the travel zone specified in your pass.

No. Once the Preferred Seats are booked, it can not be modified. However, if Preferred Seats are not assigned, your credits will be added back to your pass.

You may also subscribe to other services like extra baggage, lounge etc.

Preferred Seats can be booked for any of the user mentioned in your pass. If you wish to change a user who is otherwise not in the pass, you can change the user from manage my pass section.

Once the pass vaidity is expired, you can not book Preferred Seats using the expired pass. However, we may extend your travel period for the unassigned Preferred Seats to satisfy you the most.

Pre-Paid Baggage enables you to carry extra Baggage at a low price that fits your budget and lets you have a much more relaxed and comfortable travel. We offer different types of Pre-Paid Baggage choices on Air India flight. You can choose extra weight of 5Kg, 10KG 15Kg and 20Kg. You can also upgrade your 23KG bag to 32KG bag or carry One Extra Bag or Two extra bags. Available weight or pieces vary based on routes. The maximum weight permissible for a single piece of baggage is 32 kgs. This rule is applicable on the entire Air India network.

Example

a) Sam and his family are booked for a holiday trip to Chicago. They want to carry some extra belongings required during their vacation. b) Even with his limited budget, Sam is able to secure Xtra Baggage using Pre-Paid Baggage Option. He purchases Pre-Paid Baggage and picks the 20KG option. c) Optiontown confirmes his 20Kg extra baggage and notified him via email. d) Sam and his family were ecstatic to travel with all their desired belongings and had a fun holiday trip.

Yes, after Optiontown has notified you the confirmation for Pre-Paid Baggage assignment, the Pre-Paid Baggage guarantees allowance of extra baggage as per your selection. In the event, you are not assigned Pre-Paid Baggage, the Pre-Paid Baggage price for that flight will be automatically refunded to you within five business days after flight departure.

• Air India offers you a chance to conveniently carry extra weight exceeding the standard baggage allowance on your flight at a substantially low price (up to 20% less than the regular price), making your journey a lot more comfortable and within your budget.
• You can choose extra weight of 5Kg, 10KG 15Kg and 20Kg. You can also upgrade your 23KG bag to 32KG bag or carry One Extra Bag or Two Extra Bags. Available weight or pieces vary based on routes.
• Pre-Paid Baggage prices may vary by route, by time of purchase, by demand on the flight for Bags or by any other variable. The maximum weight permissible for a single piece of baggage is 32 kgs. This rule is applicable on the entire Air India network.

The Pre-Paid Baggage availability is dynamic and you will need to actually retrieve your booking on our website to check the Pre-Paid Baggage availability at that time. If Pre-Paid Baggage is not available on your desired flight, please feel free to check back later as it may become available later.

1)	Currently, you can buy XBo on the following list of Optiontown airline partners.
	a) Oman Air b) Vistara c) Cambodia Angkor Air d) InselAir e) Insel Air Aruba
2)	Many of our other existing airline partners have also contracted with Optiontown to offer XBo and we expect to launch XBo very soon with them. In addition, we also expect to add more airline partners to our family.

You need to pay a nominal Pre-Paid Baggage price. The exact price depends on various factors depending upon the route, flight date, peak/off-peak season etc. You can obtain the exact price by retrieving your booking on www.optiontown.com .

You need not take any action to receive your refund. In the event, you are not assigned Pre-Paid Baggage, the Pre-Paid Baggage price for that flight will be automatically refunded to you within five business days after flight departure.

No. You will not receive any refunds if you do not carry extra baggage after you have been assigned Pre-Paid Baggage by Optiontown.

The only eligibility criterion is that you must have a confirmed booking with Air India.

Once Optiontown has decided to grant you extra baggage via Pre-Paid Baggage Option, your booking will be edited in the airline reservations system to reflect the same. You can check your Pre-Paid Baggage status anytime on www.optiontown.com by retrieving your booking.

LAo enables you to secure your Lounge Access at a much lower price that fits your budget and lets you have a much more relaxed and comfortable travel. A Lounge access will provide you with one of the finest services for wining and dining, personalized business space and an environment to relax from your travel schedule. The services include exquisite meals, snacks and beverages, wireless Internet access, shower rooms, business office cubicles/meeting rooms, mini-business center (including computer, printer, scanner etc.), newspaper and magazines, television, entertainment center etc. The services vary based in airport and airline you are traveling on and not all services may be available in every lounge.

No, LAo doesnt guarantees access to executive lounge. The Lounge Access assignment decision will be notified to you generally between 1-3 days before departure but no later than 4 hrs before departure. If Optiontown assigns you Lounge Access, you will enjoy more relaxed and comfortable lounge facility at airports. Else if you are not assigned Lounge Access, the Lounge Access price for that flight will be automatically refunded to you within five business days after flight departure.

The availability of LAo on your flight is dynamic and you will need to check on our website to see on which flights LAo is available at that time. If LAo is unavailable on your desired flight, please feel free to check back later as availability may change and it may become available later.

1)	Currently, you can buy LAo on the following list of Optiontown airline partners.
	a) Vietnam Airlines
2)	Many of our other existing airline partners have also contracted with Optiontown to offer LAo and we expect to launch LAo very soon with them. In addition, we also expect to add more airline partners to our family.

You pay a small Sign-up price (around $1 or so) and a nominal LAo price. The exact price depends on various factors depending upon the departure airport, flight date, peak/off-peak season etc. You can obtain the exact price by retrieving your booking on optiontown.com.

You need not take any action to receive your refund. If you are not assigned Lounge Access, the Lounge Access price for that flight will be automatically refunded to you within five business days after flight departure.

No. You will not receive any refund if you do not use the Lounge after you have been assigned the Lounge access by Optiontown.

The only eligibility criterion is that you must have a confirmed booking with one of our airline partners where we are offering LAo.

Once Optiontown has decided to grant you Lounge Access, your booking will be edited in the airline reservations system to reflect the same. You can check your LAo status anytime on Optiontown website by retrieving your booking.